Everything your front desk does — with staff in control
Spark is designed to connect voice, patient portals, your EHR, and staff dashboards into one operational layer. Automation prepares work; your team approves and completes it.
Shipped workflows
Available today for qualified clinics, with EHR compatibility confirmed during qualification and active hardening toward broader support.
AI call handling
Inbound voice coverage during office hours, after hours, and overflow — with routing by intent, urgency, and clinic status. Every call produces a visible record for staff.
- Configurable greetings and transfer rules
- Voicemail and message capture when staff are unavailable
- Staff escalation with documented handoffs
Appointment workflows
Book, reschedule, and cancel with provider, location, and visit-type awareness. Spark coordinates patient-facing communication while your EHR remains the calendar record.
- Voice and patient-portal scheduling paths
- Conflict checks and provider-specific rules
- Staff visibility into booking activity
Digital patient intake
Token-based intake links via SMS or email. Patients complete structured forms before visits; staff send links from the dashboard and track completion.
- Multi-step web intake wizard
- Staff-initiated intake from schedule
- Care-gap heuristics on completion
Medication refill requests
Refill requests captured by voice and routed into staff review workflows. Provider approval is always required — automation prepares, staff approve.
- RxNorm normalization on capture
- Status tracking in staff queues
- Designed to land in work queues staff actually use
Request visibility
Cross-channel requests with ownership, priority, aging, and audited status history. Nothing is shown complete before staff action.
- Role-scoped views for physicians and staff
- Uncertain patient-match and reconciliation queues
- Domain-action gates for protected workflows
Staff dashboard
Inbox, schedule, patients, referrals, and insights in one tenant-scoped dashboard. Physicians see decisions; staff see operational queues.
- Call review and activity feeds
- Integration health for EHR and voice workflows
- Capability-scoped navigation by role
See it in your clinic
We'll walk through voice, scheduling, intake, staff queues, and the integration path for your EHR.